Archives for August 2, 2017

Starting October 2nd in 2017, Amazon will activate a new policy that makes it easier for buyers to return products purchased and shipped directly from 3rd-party sellers. You will no longer have to contact the 3rd-party seller for a return. You will be able to do it using the Amazon website which will print a prepaid (by the seller) return-shipping label. So the return process will be similar to that of products shipped or fulfilled by Amazon itself.

There’s also a new option for (non-)returning low-cost or high-shipping items or defective items. The sellers have the option to opt-in for “returnless refunds”, where the cost or condition of the item may be such that it would cost the seller more money to process a return, so they’ll instead let the customer keep the item while still issuing them a refund.

From a Buyer perspective, this is great news as it will weed out some of the more iffy or careless sellers, and give you more flexibility in being able to easily return products that are unsatisfactory or defective or otherwise not-as-described.

But from a seller perspective, this is a “sky is falling” moment, where worries of all kinds are expressed by Amazon sellers in multiple threads in the Sellers forum. Fraudulent returns, “free rentals”, losing big on return fees and shipping, feeling pressed into using “fulfilled by Amazon” and so forth.

More details at CNBC.com.