This daily deal expired (and partially sold out, with only one of the NX cameras “surviving” the full 24 hours).
The main Amazon Gold Box deal of the day, expiring by 3am ET on Friday (or earlier for any that sell out) is a sale on certified refurbished Samsung NX cameras as follows:
+ refurbished white NX 2000 w/20-50 for $230 [corrected link]
+ this sold out: refurbished white NX 300 w/20-50 for $270 [corrected link]
+ this sold out too: refurbished black NX 1000 w/20-50 for $190
+ you can buy as many as you like
+ Correction: the cut/paste got stuck when I posted this, all the individual links were pointing to the NX1000 instead of the three different cameras
+ NOTE: one customer left the same essay-style review in all three cameras saying that Samsung customer support does not recognize warranty on these.
Luckylogan, says Samsung did him wrong by not honoring the 90-day warranty on a refurb Galaxy Note Pro tablet (specifically, the pen tip) in the review areas of three *cameras.* Ahem.
Looking at Luckylogan’s review on the refurb tablet page, he’s not listed as a verified purchaser. Ahem. Klamp Electronics, the actual seller, offers two models. The one Luckylogan got has 43 five-star reviews to four one-star reviews, and one of those looks suspicious because the “reviewer” claims the tablet had everything wrong with it but strep throat and did everything wrong but pee down his or her leg. (Past some point, such “reviews” lose credibility.) The other model has 78 five-star and 13 four-star reviews to eight one-star reviews. Two of the one-star reviews are one-liners from females who both claim they received the wrong model, not that the tablets were defective. Hmm.
Not that industry-leading companies’ customer service reps are immune to screw-ups, but I have to wonder about Samsung’s being so willing to risk trouble with Amazon and Klamp over a crummy pen tip. I also have to wonder about not seeing a slew of similar complaints, either about defective pens or about refusal to honor the warranty. I’ve bought manufacturer refurb electronic products for years and have only gotten one defective item (not Samsung, BTW). My impression is that many of these items are actually brand-new or returned to an equivalent state, and that the manufacturers *really* don’t want to ever have to take them back again due to a defect. What’s more, manufacturers tend to be careful about their reputation, and don’t want some bad refurbs to undo X-millions spent on marketing and advertising.
So, while Luckylogan’s case might be 100-percent accurate and the exception that proves the rule, I’m skeptical. A preponderance of the evidence makes it seem, at best, questionable.
I obviously don’t know exactly what happened in this case, but sometimes these type of issues can arise when someone buys from random marketplace sellers (typically tempted by lower prices) and they don’t realize it or even know what that means. Other times one may run into confused or under-trained customer service representatives, and bureaucratic customer support ticketing systems, and sorting things out can be an exercise in frustration as one has to repeat the whole story over and over every time a different CSR responds. And so forth as you pointed out.