PSA: UPS Delivery Delays

It’s not just you. The waves and waves of Black Friday and Cyber Monday online orders have slowed down the Logistics experts at UPS, so much so that they have issued an advisory of delays and package overload/overflow.

If any of those packages were shipped with Amazon Prime 2-Day delivery, and missed their delivery estimate, you may be eligible to get an additional month added to your Prime account. This may be at the discretion of the customer service employee but it’s one of the Prime Benefits. I believe there is a (written or unwritten) limit of one monthly extension per month per Prime member.

This is one of the reasons Amazon offers $1 digital credits (or other checkout incentives) to encourage shoppers to select the slow shipping method for non-important / non-time-sensitive purchases. You probably don’t want a brand new tilt-shift lens toiling away in slow-shipping hell, but a book can be just fine floating in shiplandia for weeks and weeks 🙂 It’s also important to note that “slow shipping” does not necessarily mean it will arrive a lot later, it’s just that it’s not guaranteed to arrive quicker.

UPS options to send shipments directly to Access Points

With the holidays coming along, along with increased travel and increased thefts of unguarded packages, UPS has more delivery options available. They just sent an email to customers (in their email list) outlining some of these options. You need a (free) UPS account to make changes. Options include:

  • directly ship the packages to your designated UPS Access Point without even attempting to deliver it at your home/office address
  • deliver the package to your designated UPS Access Point after the first delivery attempt is not successful

[Read more…]

Meta News: UPS offering “Follow My Delivery” for UPS Next Day Air and Worldwide Express

If you need items to arrive in a time sensitive matter or you have placed an expensive order and you don’t want to let it linger around in slow shipping hell, UPS My Choice members (free to sign up for; not the Premium tier) will be able to track their packages as they travel to your door. This is a new feature called “Follow My Delivery”. An infographic explaining the process is available from UPS in PDF format.

This feature is available only for Premium shipping services with a time commitment, such as Next Day Air or Worldwide Express.

Unlike the Amazon PrimeNow deliveries that can be tracked in the PrimeNow mobile app, tracking for this is done on the web. UPS will send you an email with a link to a “Follow My Delivery” url. So you can use it on any device that is capable of accessing the internet [this is based on what their email says, I haven’t used this service yet].